Shipping policy
Shipping Policy
Last Updated: August 2026
At HotPanda, we are committed to providing fast, reliable, and convenient shipping services for our customers across the United States. All orders are shipped from our US fulfillment locations and delivered directly to your address.
1. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
2. Shipping Time
We currently offer shipping within the United States:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
|
Express Shipping |
2–3 Business Days | |
| Standard Shipping | 3–7 Business Days | Calculated at checkout for orders under $79 |
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.
3. Free Shipping
Enjoy FREE standard shipping on orders of $79 or more within the United States.
The free shipping discount will be automatically applied at checkout when your order qualifies.
4. Tracking Your Order
Once your order has shipped:
- A shipping confirmation email will be sent to you.
- The email will include your tracking number.
- You can track your package through the carrier's tracking system.
If you have not received your tracking information within 5 business days, please contact our customer support team.
5. Shipping Address
Please ensure that your shipping address is complete and accurate before completing your purchase.
HotPanda is not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete addresses
- Missing apartment/unit numbers
- Customer-provided incorrect information
If you need to update your shipping address, please contact us within 24 hours after placing your order.
6. Delivery Issues
If your package is delayed, lost, or damaged during transit, please contact us at:
📧 Email: support@hotpanda.shop
☎ Phone: +1 323-677-6218
Our customer service team will assist you in resolving the issue.
7. Carrier Information
Orders may be shipped using trusted US carriers, including:
- USPS
- UPS
- FedEx
- Other reliable local delivery services
The carrier will be selected based on your location and order requirements to ensure the fastest delivery possible.
8. Changes to Shipping Policy
HotPanda reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.
Contact Information
HotPanda
📍 Address:
1520 University Ave, Oxford, MS 38655
📧 Email:
support@hotpanda.shop
☎ Phone:
+1 323-677-6218